1. Introduction

1. DTF Distributors, LLC (“

DTF Distributors, “we,” “our,” or “us”

1. ) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit

dtfdistributors.com

1. , interact with our social-media pages, contact our customer support team, or purchase direct-to-film (“DTF”) supplies and custom-printed products (collectively, the “

Services

1. ”).

2. Scope

This Policy applies to all personal information we process about individual visitors, customers, and prospects worldwide, except where a country- or state-specific addendum applies (see Section 12).

3. Information We Collect

Category	Examples	Source
Information You Provide	Name, email, postal address, phone; payment card’s last 4 digits & token; artwork files, print instructions, product reviews, messages to customer support	Directly from You
Automatially Collected	IP address, device ID, browser type, referring page, time-on-page, geolocation (coarse), cookie IDs, pixels, and similar technologies	Your Device/Browser
Third-Party Data	Payment‐processor risk scores, carrier tracking updates, social-media handles (if you log in with Google/Facebook), marketing list data	Processors & Partners

You may refuse to provide certain information, but some features (e.g., order checkout or account creation) will not function without it.

4. How We Use Your Information

• Contractual – Process and fulfill orders, personalize your design proofs, provide customer service.
• Legitimate interests – Prevent fraud, secure our Services, analyze usage, improve products, and market similar goods.
• Consent – Send promotional emails/SMS, place non-essential cookies, feature your submitted artwork in our gallery.
• Legal obligations – Internal bookkeeping, tax, and consumer-protection requirements under applicable law.
• Vital interests – Detect and respond to security incidents that might harm users.

5. Cookies & Similar Technologies

We place:

• Essential cookies for core site functions.
• Analytics cookies (Google Analytics 4, first-party mode) to measure visits.
• Advertising cookies to deliver and measure targeted ads.

The first time you visit, a banner lets you accept all, reject all, or manage preferences. Most modern browsers also offer “Do Not Track” or Global Privacy Control (GPC) signals; where recognized by law (e.g., Colorado CPA universal-opt-out), we honor them.

6. How We Share Information

Receipient	Purpose	Safeguards
Service Providers (e.g., payment gateways, hosting, shipping carriers, e-mail platforms, artwork RIP services)	Operate the services	Data-processing agreements & strict access controls
Advertising Partners & Analytics Vendors	Measure and optimize our marketing	Contractual restrictions on re-use
Affiliate & Corporate Transactions	Re-organization, merger, or acquisition	Notice to you + successor's duty to honor this Policy
Legal & Public Authorities	Respond to lawful requests, defend rights, prevent fraud	Evaluate each request, apply minimum discolsure
With Your Consent	E.g., Publishing your tutorial video	Specifc opt-in

 

We never sell personal information in exchange for monetary consideration. For California, “share” (cross-context behavioral advertising) can occur; see Section 11.1.

7. International Data Transfers

We are headquartered in the United States. When we transfer personal information from the European Economic Area (“EEA”), United Kingdom, or Switzerland to the U.S. or other countries lacking an adequacy decision, we rely on EU Standard Contractual Clauses (2021/914/EU) and comparable UK IDTA terms.

8. Security

We apply industry-standard administrative, technical, and physical safeguards: TLS 1.3 in transit, AES-256 at rest, least-privilege access, routine penetration testing, and encrypted off-site backups. No system is 100 % secure; please contact us immediately if you believe your account has been compromised.

9. Data Retention

We keep order records for 7 years (U.S. tax requirement). E-mail marketing consent is kept until you unsubscribe or 24 months after your last engagement, whichever is sooner. Artwork files uploaded for print are deleted 90 days after fulfillment unless you save them to your account gallery.

10. Children's Privacy

Our Services are not directed to children under 13 (U.S.) or under 16 (EEA/UK). We do not knowingly collect personal information from such users. If you believe we have done so, contact us to delete it.

11. Your Privacy Rights

11.1 United States

Under applicable state laws now in effect—including California’s CCPA/CPRA (effective Jan 1 2023; enforcement July 1 2023) osano.com, Colorado’s CPA (effective Jul 1 2023) coag.gov, Virginia’s VCDPA (effective Jan 1 2023) osano.com, Connecticut, Utah, Texas, Oregon, Iowa, Delaware, Nebraska, New Jersey and others—residents may:

Right	Description
Know / Access	Request a copy of the personal information we hold about you.
Delete	Ask us to erase information, subject to narrow exceptions.
Correct	Request corrections to inaccurate data.
Portability	Receive data in a portable format.
Opt-out	Object to sale/sharing of personal info, targeted advertising, or certain profiling.
Limited Sensitive Info (California)	Direct us to limit use of government IDs, precise geolocation, etc.

 

You (or your authorized agent) can exercise these rights by e-mailing support@dtfdistributors.com, calling +1 (636) 235-4849, or using our webform. We will verify identity and respond within 45 days (extendable once by 45 days where reasonable).

11.2 Eurpoean Union / UK

Where the EU General Data Protection Regulation (GDPR) or UK GDPR applies, you have the rights of access, rectification, erasure (“right to be forgotten”), restriction, portability, objection to processing, and withdrawal of consent at any time. You may also lodge a complaint with your local data-protection authority.

12. State & Country-Specific Disclosures

Because U.S. privacy law is a patchwork, we maintain a State Supplemental Notice that lists effective dates and nuances. As of May 28 2025, at least 18 states have enacted comprehensive consumer privacy statutes, with Delaware, Iowa, Nebraska, and New Jersey taking effect on January 1 2025 and additional laws in Tennessee and Minnesota arriving mid-2025.

13. Changes to This Policy

We may update this Policy to reflect changes in our practices or in the law. We will post the revised version and change the “Last updated” date. If changes are material, we will notify registered users by e-mail at least 30 days in advance.

Last updated: 08 June 2025

14. Contact us

Questions? E-mail support@dtfdistributors.com or write to:
DTF Distributors
15720 Westport Commerce Drive
Suite 500
St. Louis, MO 63146